Foodservice First © Since 1939

Careers at Nicholas and Company
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Named one of Utah's Best Places to work, Nicholas & Company believes exceptional products and services start with an extraordinary staff. Our team members are our extended family. Our mission is to preserve our family recipe for success by securing the dreams of all future generations. We take pride in our team members and encourage growth and new opportunities for everyone.


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Benefits
  • Vacation
  • Family Day
  • Competitive Medical, Dental & Vision Insurance Plans
  • Health Savings Account or Health Flex Spending Plan
  • Maternity Leave
  • Paternity Leave
  • Life Insurance(Company paid Team member, spouse, and children)
 
  • 7/7 Sabbatical for leadership
  • FMLA(Family Medical Leave Act)
  • Scholarships
  • Tuition Reimbursement
  • Health Advocate
  • 401K plus company match
  • Wellness Programs and On-Site Gym
  • Discounted Membership and other gym reimbursement programs
  • Onsite Massages

To view our complete list benefits, click here.

 

 

 


IT Service Desk Analyst

Department Information Technology
Location Salt Lake City, UT

JOB DESCRIPTION
We are currently seeking an enthusiastic and professional individual to build their career with our IT Department as a part-time service desk analyst who is responsible for supporting internal and external customers that have issues with laptops, connectivity, access and business applications. The position requires a broad range of technical skills working in windows workstation environments, managing user access and groups in active directory, troubleshooting Wi-Fi issues, managing printers and RF devices, and setting up of Audio/Video conferencing for large meetings. In addition to joining a company that has been awarded “Best Companies to Work For”, we offer excellent training, development and an outstanding benefits package. This is a dynamic role where you will be a key member of our IT Team.

RESPONSIBILITIES:

  • Help resolve tickets logged within the Service Desk system per defined SLA’s
  • Assist in the creation and maintenance of an IT Service Catalog
  • Fix issues related to laptop/desktop/printer/RF devices (hardware installation and repair)
  • Troubleshoot windows desktop operating systems and desktop security
  • Image devices and back up end-user work environments
  • Configure and set up applications such as Microsoft System Center (SCCM), Mobile Device Management (MDM), etc.
  • Manage authentication, communication and productivity applications such as Office 365, Okta/Slack/Skype for Business/Zoom/Vidyo, etc.
  • Build PowerShell scripts to automate day to day tasks.
  • Help other team members identify patterns to improve time to resolution and first call resolution.
  • Engage end-users in troubleshooting their issues
  • Assist in identification of root cause for major issues.

 

OUR IDEAL CANDIDATE HAS:

  • 5+ years’ experience in IT desktop support (in Windows 7/10 environments)
  • Excellent client service skills in communicating with users on portal, email and telephone
  • Excellent organizational, analytical, written and oral skills
  • Demonstrate customer service best practices
  • Good understanding of ITIL standards
  • Working knowledge of agile practices (Scrum, Kanban, etc.)
  • Strong sense of ownership
  • Willingness to go above and beyond to chase down loose ends to keep customers happy
  • Ability to multitask and prioritize in a fast-paced environment
  • Ability to develop relationships and work with a wide variety of people
  • Lift up to 50 pounds

 

WHAT WE OFFER

  • Competitive compensation package and generous Health benefits (Medical, dental and vision)
  • 401K profit-sharing plan
  • HSA with employer contributions
  • Wellness program with premium incentives
  • Tuition reimbursement up to $4,000 per calendar year
  • Driven work environment that recognizes, respects and appreciates results

 

Must be able to perform essential duties and responsibilities efficiently, accurately and safely with or without accommodation. Must comply with all company policies and procedures, as well as, state, federal and safety regulations

 

EOE/AA/M/F/VET/DISABILITY

Drug Free Workplace

 

If this role excites you; tell us why, we’d love to hear from you!

http://www.nicholasandco.com/contact/food-distribution-jobs/

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